Vacation Rental - Booking Terms Conditions

Bookings / Payments : Within option expiry date 50 % deposit is required in order to confirm the booking. Balance payment is due 30 days prior to arrival date.

Cancellations and Curtailments by the Client : Once payment is received and a voucher (Booking Confirmation) issued, any amendments or cancellations will incur the following charges:

Cancellation fees :
50 % From date of confirmation, up to 30 days prior to rental commencement period.
100 % less than 29 days prior to commencement or during period.

Bookings which run over special events or festival periods may incur higher cancellation penalties, according to principals’ charged to Creative Holiday Co.

Any curtailment of a booking will be treated as a cancellation and will be subject to 100% cancellation fee, which cannot under any circumstances be waived or altered by an hotelier or other agent. If a cancellation is caused by force major, the client is liable for all expenses incurred on their behalf. All clients are strongly advised to take adequate travel insurance, which includes sufficient coverage in the event of a cancellation.

Amendments, Alterations, Cancellations and Curtailments by Creative Holiday Co. : In the unlikely event of a confirmed booking being amended or altered in any way, we will make every effort to find your client alternative accommodation of a similar standard.

Site Accuracy : Creative Holiday Co. has visited all villas, apartments, safari lodge and B & B featured in this website and every effort has been made to describe accommodation as accurately as possible.

Facilities : While every effort is made to keep the facilities in line with those printed, Creative Holiday Co. cannot accept responsibility for facilities which are temporarily not available, for example, electrical equipment may break down, redecoration and maintenance is necessary for the upkeep of the properties / hotels and may take place without prior warning and, while property owners/hoteliers and our local representatives will endeavour to keep inconvenience to a minimum, Creative Holiday Co. cannot accept responsibility for any disturbance or inconvenience beyond their control, nor for accidents or losses in any property/hotel.

Complaints : In the case of any problem or complaint it is imperative that we are informed at the earliest possible moment in order to give us the opportunity to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Creative Holiday Co. within 14 days of the end of the service provided. Failure to follow this procedure this may hinder the ability of the owner/hotelier and or Creative Holiday Co. to rectify the complaint and reduce or extinguish any claim the client may have.

Passports and Visas : Creative Holiday Co. cannot be held liable for any loss incurred in the event of clients’ failure to hold the necessary passports, visas and documents for their journey. Clients are advised to check with the relevant visa departments of the countries they wish to visit.

Price changes : Creative Holiday Co. reserves the right to revise all prices published in this Website at any time and for any reason, however no change in price will be made once a booking has been confirmed.

Accommodation Costs : On receipt of your booking confirmation and full pre-payment, Creative Holiday Co. accepts responsibility for paying accommodation and transfer costs, we therefore cannot accept any responsibility for clients who pay directly to villa / B&B owners or drivers.

Breakage / Damage Deposit : Some Villas and Apartments owners request a Breakge / Damage Deposit upon arrival.
Breakage / Damage deposits are normally requested in cash ( any currency ) and are refunded on departure day, provided no damages occur.

Compensation : Compensation is in all cases limited to an entitlement to repayment of all monies paid to Creative Holiday Co..

These booking conditions are the contractual terms governed by English Law and both parties shall submit to the jurisdiction of English courts at all times.

Important information read on ......